Refund policy

In rare cases some things can go wrong with orders, and we promise to do our best to ensure to make them right.

Together with our production partner Printful we will ensure that your items are delivered as quickly as possible and in the best condition to your address, but at the same time will also ensure that no one needs to work in unhealthy and unsafe conditions to do so. We are not a warehouse production company that promises you "next day delivery" which would mean employees in warehouses would need to work under unacceptable conditions. We believe in protecting people and in the ethics of supply chains, and that sometimes means to wait a couple of days. In addition, all items are printed on demand to reduce overproduction and waste.

Since this is a charity campaign and every purchase is a donation, we do only accept refunds where the mistake is on our side. If you have, for instance, ordered the wrong size or color, please note that our return policy does not cover buyer's remorse. In those rare cases, we would highly recommend to give the item to someone you love as a gift to honor the charitable cause of this campaign that way. 

However, if the mistake was on our side (damaged items, lost in transit, or wrong items delivered), we will do our best to make it right.

Starting a return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any claims for misprinted/damaged/defective/lost/wrongly delivered items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To start a return, please first contact us at orders@supportbravehood.org.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@supportbravehood.org.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you've received the wrong item, so that we can evaluate the issue and make it right.

Our production partner Printful has a 3-step quality check in place that products are delivered correctly. However, if a damaged or mislabeled item was accidentally let through their quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. Please share a detailed description of the problem and add quality photos where we can see the issue. We'll be happy to assist and reship the product for you.

Exceptions / non-returnable items

Please ensure that a) you have provided us with the correct shipping address and b) you have picked the correct size of the product. Please consult the size chart available on all product pages to ensure you have chosen the correct one. As this is for a charitable cause and every bought item is a donation, our return policy does not cover buyer's remorse such as wrongly ordered sizes. Thank you so much for your understanding.

If you have provided the correct shipping address, but you have not received your item because it got lost in transit, please contact us at orders@supportbravehood.org so we can look into the issue, track your package and see what happened.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 
If the error was on our part (damaged items, lost in transit, or wrong items delivered), we will offer you a refund to the your original payment method or offer you to replace the wrong item with the correct one.

In the case of a wrongly delivered item you would need to send us the item back, in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, so we can replace it with the correct one.

In cases of a refund, we will refund to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@supportbravehood.org.